Visitors information

COVID-19 Patient Admission & Visitor Update

General Visitor Update

As always, the protection of our patients and staff is our highest priority.

In line with Victorian Government advice we are not able to accept visitors at our hospital from midnight 15 July 2021 until further notice. Visitors will not be able to attend our site unless they are:

  • the parents, guardians or carers for a patient under the age of 18
  • providing end-of-life support
  • a partner and /or support person/s for a patient admitted for care related to their pregnancy

Compassionate circumstances will be considered on request and will require approval of the General Manager.

We apologise for the inconvenience and hardship this may cause, but appreciate your understanding of the need to keep patients as safe as possible during these challenging times. Please contact your loved one by telephone or device, and our friendly staff will support regular digital drop-ins so you can keep in touch.

General Patient Admission Update

All elective surgical patients require a negative Covid test result before presenting to Northpark Hospital.

Carers of patients under the age of 18 or a nominated carer for a vulnerable patient also require a negative Covid test result.

Covid Tests need to be done 3 days prior to surgery and you are required to isolate until the day of Surgery.

Maternity Visitor and Patient Admission Update

  • From 20th September all maternity patients will be required to have weekly Covid swabs on the same day, and mothers to isolate between swabs and prior to delivery.
  • Elective theatre admissions: Obstetric patients and their partner/support person should be swabbed prior to their elective admission and isolate. This should be done 3 days prior. The hospital requires proof of a negative swab result from mother and partner/support person, to proceed with surgery.
  • Non-elective admission: the partner/support person will be swabbed on admission and both birthing mother and partner/support person will managed in isolation and both will not be permitted to leave their rooms until their swab results are known.

If mother and/or partner /support person is a tier one exposure at time of delivery: suitable precautions will be put in place to keep staff and patients safe.

Partner/support person are encouraged to stay for the duration of their partners admission to the Maternity Unit.

If they are unable to stay for the duration, or they need to leave, they are then only able to return to the hospital for 2 hours each day.

No siblings/children or visitors are allowed.

Northpark Private Hospital has limited parking so we encourage patients to have family members or a friend drop them off and pick them up before and after their admission in the designated drop off zones at the front of the hospital.

The entrance to the car park is on Greenhills Road.

Parking is also available in adjacent streets but please take note of council restrictions.

Northpark Private Hospital car park charges:

  • 0 to 30 minutes - No Charge
  • 30 minutes to 1 hour - $8.00
  • Between 1 and 2 hours - $10.00
  • Between 2 and 3 hours - $14.00
  • Between 3 and 4 hours - $18.00
  • Between 4 and 8 hours - $22.00
  • Between 8 and 24 hours - $30.00

Lost Ticket - $30.00 per day

*All prices include GST

Mastercard and Visa credit cards are accepted on entry and exit at the gates or at the pay station.

How do I pay?

You will need to pay for your parking before returning to your vehicle.

Patients, carer's and visitors can pay for parking using either of the Automated Pay Stations which are located in the foyer of the main building of the hospital and the foyer of the Plenty Road consulting suites building.

Drop off Zones at Hospital Entrance

Northpark Private Hospital is committed to ensuring our services are accessible to everyone requiring our assistance and provides areas where patients and visitors can be dropped off.

These zones are located outside the main entrance to the hospital and plenty road consulting suites and are subject to the following restrictions:

  • Free disabled parking is allowed for a maximum of 30 minutes
  • Drop off and pick up is allowed for a maximum of five minutes.

Car parking conditions for vehicles

All vehicles are parked at the owners own risk.

Healthscope will not accept liability for any damage to, or loss of property from, any vehicle parked in the car park or for personal injuries incurred by users of the car park.

If you do not accept these terms, you must not park in the car park.

  • All users of the car parking facilities at Northpark Private must ensure they drive safely, considerately and in accordance with the law and all signage displayed on site
  • Park only in designated car parking spaces or as directed by the car park attendant
  • All rules displayed must be obeyed
  • Accept that the rules for use of the car park applies to all users and that violations may attract penalties
  • Follow any reasonable directions given by car parking attendants
  • Accept responsibility for the security of their vehicle and any possessions left in it while parked on site

Disabled parking

Northpark Private Hospital has designated disabled bays located in the front car park of the main hospital.

Vehicles must display a valid blue disabled permit and must park in designated disabled bays.

Wheelchairs can be borrowed from the hospital. Speak to our front reception staff who will arrange with volunteers to bring a wheelchair, subject to availability.

Infringements

Any vehicle found to be parked illegally within hospital grounds will be issued an Infringement Notice in accordance with the Road Safety Act 1986 or Infringements Act 2006. Our car park attendants are able to assist you with queries, car parking problems, purchase of tickets and directions. They can be contacted between 06.30am and 18.00pm weekday (excluding public holidays) by approaching an attendance (identified by their uniforms)


Hudsons Coffee

Hudsons Coffee is open during the following times:

  • Weekdays - 7.15am to 6.00pm
  • Saturday - 8.00am to 5.00pm
  • Sunday - Closed
  • Public Holidays - Closed

Tram and bus routes are located in Plenty Rd at the front of the hospital for convenient access. Please refer to the Public Transport Victoria website for further information on bus routes and schedules.

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