Northpark Emergency Department

The Northpark Private Hospital Emergency Department is open 8am-10pm, 365 days a year.

The ED is staffed by experienced emergency doctors who are on duty 8am-10pm, seven days a week and provide:

  • Emergency medical and nursing onsite
  • Onsite radiology
  • Onsite pathology collection
  • Rapid assessment
  • Resuscitation bay
  • Onsite High Dependency Unit
  • Specialists, physicians and surgeons on call.
     

Why choose Northpark Private Hospital Emergency?

We are the only Private Emergency Department in the North Eastern region of Melbourne, offering a state of the art facility, experienced doctors and nurses on every shift and an average wait time of less than 10 minutes.

Click here to view current ED wait times

Our conveniently located Emergency Department means local residents don’t have to travel out of the area for emergency medical attention. We also serve the community by helping relieve pressure placed on our public health system. 

Northpark Private Hospital Emergency Department (03) 9468 0565
 

Dr. Gim Tan


Dr Gim Tan is a highly experienced Emergency and Trauma Physician. He has extensive administrative experience, having served as Director of Emergency Medicine Training at Alfred Health for many years with great success. In addition, he has also served as acting Director of the Emergency & Trauma Centre, Alfred Health and acting Director of Emergency Medicine at Albury-Wodonga Health.

Do I need private health insurance?

No. Whether you have private health insurance, WorkCover, Veteran’s Affairs or are uninsured, you can be assessed and treated at our ED.

Emergency Department fees are not covered by private health insurance as per Private Health Insurance Act 2007. Private health insurance covers patients once admitted into hospital.

How do I access the Emergency Department?

Patients can enter the emergency department via the entrance at the front of the hospital. Ambulances have direct access to the emergency department through the ambulance bays.

What happens when I come to the Emergency Department?

A nurse will assess your presentation and triage you in accordance with the severity of your illness or injury. A doctor will also assess you and make a medical decision on the best treatment i.e. admitted into hospital or you are treated and sent home with GP follow up.

Triage

On arrival to the ED, an experienced nurse will assess (triage) the severity of your illness to determine priority of treatment.

You will then be asked to give your personal information to our administration staff.

If you are considered to be a ‘high priority' you will bypass the administration process and be taken straight into a treatment room for further assessment and treatment.

On completion of the administration process, you may be reassessed by another nurse and then followed by a doctor who will also examine you.

The doctor will organise any further investigations which may be needed to make a diagnosis.

It may be necessary for you to be admitted at Northpark Private Hospital or transferred to another Hospital.

Important - On arrival to the Emergency Department, we ask that you refrain from eating or drinking until staff have given you permission. This is to stop any interference with tests that we may need to carry out.

What type of patients can attend the ED?

We will treat all patients on presentation. In the event that a patient requires a specialised service not available at Northpark Private we will discuss your options with you. This may include being transferred to one of our other Healthscope sites or for more urgent needs to a major specialist hospital.

International patients

For overseas visitors and Medicare ineligible patients there is an upfront cost of $500 which is competitive with other private and public emergency departments.

What if I am admitted into the hospital?

If you require admission to hospital and choose Northpark Private Hospital, having private health insurance will avoid paying the full hospital and medical costs yourself.

Other costs may include;

  • Discharge drugs
  • Exclusions within your health fund policy
  • Health fund excess or co-payments
  • Disposables and prosthetics

You may also receive separate accounts (posted out) for services such as:

  • Pathology
  • Radiology
  • Surgeon
  • Physician
  • Anaesthetist

Workplace injury

Our Emergency Department staff will ensure you receive prompt assessment, treatment and referrals (where appropriate) to help you return to your normal work duties as quickly as possible.

In most circumstances, your employer will be liable for medical expenses before WorkCover insurance takes over the cost of treatment.

All claims are subject to WorkCover approval. An injured worker must lodge a WorkCover claim as soon as possible.

Ambulance transfer?

We are a member of the ambulance matrix service so you can request that the emergency ambulance attends Northpark Private Hospital.

How long does it take to see a doctor?

You can expect to have shorter waiting periods than many other emergency departments.

Your waiting time will depend on the number of patients whose condition is more serious than your own and on how busy the service and the rest of the hospital is at the time.

We understand that waiting can be frustrating, we will endeavour to keep your wait to a minimum.

Please let the Triage Nurse know if you feel your condition changes during your wait.

What happens post discharge?

  1. If you are discharged from the emergency department your treating ED physician will give you a discharge letter to give to your local doctor. This plan will also be discussed with you upon discharge.
  2. If you are discharged home, Northpark Private Emergency provides a nurse follow-up service 24-72 hours post discharge. A nurse will give you a follow-up call as a quality improvement initiative to check to see how you are feeling post discharge. This research project is called the ENACT (Emergency Nurse After Care Treatment) project and has been approved by the La Trobe University ethics committee. From our 6 month pilot study, we have found this service can improve health outcomes for some individuals.

If you would like to learn more information about ENACT, please click here.

Car parking

Paid parking is available on-site for visitors and patients.

How much does it cost?

As with all private emergency departments there are out-of-pocket costs associated with your treatment. At Northpark Private the out-of-pocket ED fee is $280, which is competitive with other private emergency departments. This fee needs to be paid on the day.

Depending on your treatment, you may also incur radiology costs, and a portion of these is claimable under Medicare. Pathology is bulk billed.

We aim to keep fees for patients at a minimum. These fees contribute to the efficient running of the department and ensure we can provide a premium service.

Whether you have private health insurance, Work Cover, Veteran's Affairs or are uninsured, you can be assessed and treated at our ED

Workplace injury

Our Emergency Department staff will ensure you receive immediate assessment, treatment and referrals (where appropriate) to help you return to your normal work duties as quickly as possible. In most circumstances, your employer will be liable for medical expenses before WorkCover insurance takes over the cost of treatment.

All claims are subject to WorkCover approval. An injured worker must lodge a WorkCover claim as soon as possible.

Veterans’ Affairs

Veterans’ Affairs Gold Card holders are fully covered for Northpark Private Hospital Emergency Department visits and inpatient services.

Yes, however we are unable to offer any medical advice over the phone. If you are experiencing any symptoms such as chest pain, shortness of breath or require urgent medical attention, call “000” to take you to hospital for further assessment.

Northpark Private Hospital Emergency Department
(03) 9468 0565

Generally, you can expect to have shorter waiting periods than many other emergency departments. Your waiting time will depend on the number of patients and your assessed triage category upon arrival. Please let the Triage Nurse know if you feel your condition changes.

On arrival to the Emergency Department, you will see a specialist emergency nurse (Triage Nurse).

The Triage Nurse will determine the severity of your condition by performing an initial assessment.

In Australia we use the Australasian Triage Scale to determine who medical staff should assess first; this enables life-threatening conditions to be seen as an absolute high priority.

In general, the triage system has five levels:

  1. Immediate (life threatening)
  2. Emergency (could become life threatening)
  3. Urgent
  4. Semi-urgent
  5. Non-urgent (needs treatment when time permits)

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