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Northpark Emergency Department


Northpark Private Hospital provides a 24 hour a day emergency service, available 365 days a year.

The Emergency Deparment is staffed by experienced emergency doctors who are on duty 24 hours a day, seven days a week and provide:

  • 24 hour emergency medical and nursing onsite
  • Onsite radiology and Pathology
  • Rapid assessment
  • Resuscitation bay
  • Specialist, Physicians and Surgeons on call 24 hours a day.

The inclusion of the Emergency Department is important for Northpark Private Hospital as we see daily the demand placed on our local health services and as one of the largest growth corridors in Melbourne, we understand that this demand is going to steadily increase.

The Northpark Private ED will also assist in relieving the strain on the local public health system and Metropolitan Ambulance Service and also ensure that local residents do not have to travel out of the area to seek emergency medical attention.

Northpark Private Hospital Emergency Department
(03) 9468 0565


Dr. Gim Tan




Dr Gim Tan is a highly experienced Emergency and Trauma Physician. He has extensive administrative experience, having served as Director of Emergency Medicine Training at Alfred Health for many years with great success. In addition, he has also served as acting Director of the Emergency & Trauma Centre, Alfred Health and acting Director of Emergency Medicine at Albury-Wodonga Health.

Why does Northpark Private need an Emergency Department?

Our community is growing rapidly and there is already a high demand placed on the local public emergency departments. We have the capability to relieve the pressure on the public health system.

Can you access the ED without private health insurance?

Absolutely, however you will need to pay the attendance fee of $320. If you require admission you have the choice to pay out of pocket, or be transferred to a public hospital.

Whether you have private health insurance, Work Cover, Veteran's Affairs or are uninsured, you can be assessed and treated at our ED.

*Please note that any out-of-pocket fees incurred in the ED are settled on the day of service.

Will I have to pay to attend the Northpark Emergency Department?

Northpark is a private hospital and there will be a cost of $320 for emergency medical treatment. This out-of-pocket fee is not claimable under Medicare or private health insurance. Depending on your treatment, you may also incur pathology or radiology costs which are on top of the out-of-pocket fee. If you hold a Medicare card a portion of these will be claimable under Medicare.

Our Emergency Department is not government funded, Doctors consultation fees apply to cover the basic costs of the 24/7 operations of the department.

As with all private emergency departments there are out-of-pocket costs associated with your treatment.

We aim to keep fees for patients at a minimum. These fees contribute to the efficient running of the department and ensure we can provide a premium service.

Why doesn’t my private health cover pay for the Emergency Department?

Emergency Department fees are not covered by private health insurance as per Private Health Insurance Act 2007. Private Health Insurance covers patients once admitted into hospital.

The private hospital Emergency Department fee is a separate, out of pocket cost.

How do I access the Emergency Department?

Patients will be able to access emergency services at Northpark Private, by entering from the emergency department entrance at the front of the hospital and presenting straight to the triage desk.

Ambulances will have direct access to the emergency department through designated ambulance bays.

What happens when I come to the Emergency Department?

A nurse will assess your presentation and triage you in accordance with the severity of your illness or injury.

A doctor will also assess you and make a medical decision on the best treatment i.e. admitted into hospital or you are re treated and sent home with GP follow up.

Triage

  • On arrival to the ED, an experienced nurse will assess (triage) the severity of your illness to determine priority of treatment.
  • You will then be asked to give your personal information to our administration staff.
  • If you are considered to be a ‘high priority' you will bypass the administration process and be taken straight into a treatment room for further assessment and treatment.
  • On completion of the administration process, you may be reassessed by another nurse and then followed by a doctor who will also examine you.
  • The doctor will organise any further investigations which may be needed to make a diagnosis.
  • It may be necessary for you to be admitted at Northpark Private Hospital or transferred to another Hospital.

Important - On arrival to the Emergency Department, we ask that you refrain from eating or drinking until staff have given you permission. This is to stop any interference with tests that we may need to carry out.

In case of serious illness or accident will I be admitted to Northpark through the ED?

Dependent on your medical needs, it is more than likely that you will be admitted to Northpark Private. In the event that you require a specialised service not available at Northpark Private you will be transferred to one of our other Healthscope sites.

What type of patients can attend the ED?

Northpark ED is a low-medium acuity facility and as such is unable to accept high acuity cases such as major trauma, severe gastro intestinal bleeds, major Neurology, major cardiac and pediatrics via ambulance. However we have a duty of care to our patients and will treat all patients on presentation. In the event that a patient requires a specialised service not available at Northpark Private they will be transferred to one of our other Healthscope sites.

Will you treat children in your ED?

Northpark Private Hospital Emergency Department does not have Pediatrician support. Any Pediatric patient that presents will be triaged and a determination made to see if they are suitable to be treated in the Emergency Department. If not, they will be referred on to a suitable Paediatric Medical facility for treatment.

Has government funding been used to pay for the development?

Northpark Private Hospital is privately owned by Healthscope, no government funding has been sought, or used for the development.

International patients

The initial Doctors consultation fee for international patients is $320. International patients will have to pay other associated fees up front.

What if I am admitted into the hospital?

If you require admission to hospital it is recommended that you have private health insurance or you will need to pay the full hospital and medical costs yourself.

Other costs may include;

  • Discharge Drugs
  • Exclusions within your Health Fund Policy
  • Health Fund excess or Co-payments
  • Disposables and Prosthetics

You may also receive separate accounts (posted out) for services such as:

  • Pathology
  • Radiology
  • Surgeon
  • Physician
  • Anaesthetist

Will you treat children in your ED?

Northpark Private Hospital Emergency Department does not provide Paediatric Emergency Services.

Workplace injury

Our Emergency Department staff will ensure youreceive immediate assessment, treatment andreferrals (where appropriate) to help you return toyour normal work duties as quickly as possible.

In most circumstances, your employer will beliable for medical expenses before Workcoverinsurance takes over the cost of treatment.
All claims are subject to Workcover approval. Aninjured worker must lodge a Workcover claim assoon as possible.

Ambulance transfer?

We are a member of the ambulance matrix service so you can request that the emergency ambulance attends Northpark Private Hospital.

How long does it take to see a doctor?

You can expect to have shorter waiting periods than many other emergency departments.

Your waiting time will depend on the number of patients whose condition is more serious than your own and on how busy the service and the rest of the hospital is at the time.

We understand that waiting can be frustrating, we will endeavour to keep your wait to a minimum.

Please let the Triage Nurse know if you feel your condition changes during your wait.

What happens post discharge?

1. If you are discharged from the emergency department your treating ED physician will give you a discharge letter to give to your local doctor. This plan will also be discussed with you upon discharge.

2. If you are discharged home, Northpark Private Emergency provides a nurse follow-up service 24-72 hours post discharge. A nurse will give you a follow-up call as a quality improvement initiative to check to see how you are feeling post discharge. This research project is called the ENACT (Emergency Nurse After Care Treatment) project and has been approved by the La Trobe University ethics committee. From our 6 month pilot study, we have found this service can improve health outcomes for some individuals.

If you would like to learn more information about ENACT, please click here.

Veterans’ Affairs

Veterans’ Affairs Gold Card holders are fullycovered for Northpark Private Hospital EmergencyDepartment visits and inpatient services.

Car parking

Does this mean there is going to reduced car parking?

No, we have been able to increase the car parks by ten additional spaces.

Northpark Emergency department is a private service, the department aims to meet the health needs of the growing community.

Our Hospital and Emergency Department are not government funded, ED consultation fees apply to cover the basic costs of the 24/7 operations of the department.

Your out-of-pocket costs for visiting the Emergency Department will be the Doctors consultation fee of $320.

We bulk bill all pathology services, and offer bulk billing for radiology services to all pension and health care card holders. Pharmacy and specialist costs are rendered separately.

WorkCover and Veterans’ Affairs patients are covered by the relevant insurance schemes. Please ask our reception staff for details.

For members of private health funds with questions regarding whether your private cover qualifies for reimbursement after ED treatment, please forward any queries to your health insurance fund

Whether you have private health insurance, Work Cover, Veteran's Affairs or are uninsured, you can be assessed and treated at our ED

*Please note that any out-of-pocket fees incurred in the ED are settled on the day of service.

Workplace injury

Our Emergency Department staff will ensure you receive immediate assessment, treatment and referrals (where appropriate) to help you return to your normal work duties as quickly as possible. In most circumstances, your employer will be liable for medical expenses before Workcover insurance takes over the cost of treatment.

All claims are subject to Workcover approval. An injured worker must lodge a Workcover claim as soon as possible.

Veterans’ Affairs

Veterans’ Affairs Gold Card holders are fully covered for Northpark Private Hospital Emergency Department visits and inpatient services.

Yes, however we are unable to offer any medical advice over the phone. If you are experiencing any symptoms such as chest pain, shortness of breath or require urgent medical attention, call “000” to take you to hospital for further assessment.

Northpark Private Hospital Emergency Department
03) 9468 0565

Generally, you can expect to have shorter waiting periods than many other emergency departments. Your waiting time will depend on the number of patients and your assessed triage category upon arrival. Please let the Triage Nurse know if you feel your condition changes.

On arrival to the Emergency Department, you will see a specialist emergency nurse (Triage Nurse).

The Triage Nurse will determine the severity of your condition by performing an initial assessment.

In Australia we use the Australasian Triage Scale to determine who medical staff should assess first; this enables life-threatening conditions to be seen as an absolute high priority.

In general, the triage system has five levels:

  1. Immediate (life threatening)
  2. Emergency (could become life threatening)
  3. Urgent
  4. Semi-urgent
  5. Non-urgent (needs treatment when time permits)

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